The Ozroll warranty is a key part of keeping your outdoor blinds, roller shutters, and awnings performing at their best. This guide explains what’s covered, how to get support in Perth, and the steps to make a claim—so you can use your outdoor spaces with confidence.
Table of Contents
- What is the Ozroll Warranty?
- Ozroll Service and Support
- How to Claim Your Warranty
- Common Issues Covered by the Ozroll Warranty
- FAQs about Ozroll Warranty
- Warranty at a Glance (Quick Table)
- Key Terms (Definitions)
- Maintenance and Care for Compliance
- Warranty Comparison with Other Brands
- People Also Ask
What is the Ozroll Warranty?
The Ozroll warranty helps protect the quality and longevity of your products by covering defects in materials and workmanship for a defined period. Exact terms can vary by product and component (for example, fabrics, motors, controllers, and hardware may have different coverage periods). For official information, visit the Ozroll website.
- Typical warranty durations range from 5 to 10 years, depending on the product and component.
- Coverage usually includes parts and manufacturing defects that arise under normal use.
- Exclusions often apply to damage caused by misuse, improper installation, lack of maintenance, or natural wear and tear.
In addition to manufacturer warranties, Perth customers are protected by Australian Consumer Law, which provides statutory guarantees on goods and services. Learn more from the ACCC or Consumer Protection WA.
For a detailed breakdown of Ozroll roller shutter models and their features, refer to our Ozroll Shutter Range Guide. This will help you understand which product best suits your needs before considering warranty details.
If you’re also considering a home upgrade, explore our article on roller shutters vs blinds for a practical comparison.
Wondering, “How much do Ozroll shutters cost in Perth?” Visit our cost guide for detailed pricing information before purchasing.
Warranty at a Glance (Quick Table)
Use this snapshot to see typical coverage by component. Always check your product’s specific paperwork for exact terms.
| Component | Typical Coverage | Notes |
|---|---|---|
| Motors (tubular/automation) | 5–10 years | Coverage applies to manufacturing defects; misuse or water ingress may be excluded. |
| Controllers/remotes | 1–5 years | Batteries and consumables are usually excluded. |
| Slats, guides, pelmets, hardware | 5–10 years | Surface wear, scratches, or impact damage are generally excluded. |
| Fabrics (outdoor blinds/awnings) | 5–10 years | Fading and discolouration from UV or coastal exposure may be limited. |
| Installation workmanship | Installer-specific | Check the installer’s separate workmanship warranty and service call-out policy. |
Key Terms (Definitions)
Ozroll Service and Support
Ozroll provides comprehensive service options tailored for Perth customers. Whether you purchased through an authorised dealer or directly, their team can point you to the right support channel.
Customer Support
Ozroll’s support team helps with troubleshooting, parts queries, and warranty guidance. You can contact them via:
- Phone for immediate assistance
- Email for detailed enquiries and documentation
- Online chat for quick questions
Tip: Have your proof of purchase, installation date, product model, and photos/videos of the issue ready when you get in touch. If you purchased through a local installer, they’re often the first point of contact.
Maintenance Services
Regular maintenance can prolong product life and support warranty compliance. Ozroll and authorised dealers may offer:
- Scheduled maintenance packages
- On-site inspections for warranty assessments
Simple care goes a long way: gently clean fabrics and slats, keep tracks clear of debris, and avoid operating products in high winds. For practical cleaning advice, see this independent guide on how to clean blinds.
For more on upkeep, read our guide on roller shutter repairs in Perth for tips on preventative care.
How to Claim Your Warranty
Claiming your Ozroll warranty is straightforward. Follow these steps:
- Locate your proof of purchase and any warranty documentation.
- Record key details: product model, installation date, and serial number (if applicable).
- Document the issue with photos or short videos.
- Contact Ozroll or your authorised installer via phone or email and submit the required information.
- Follow the instructions provided by the support team; a site visit may be arranged to assess the claim.
For defects, Ozroll may coordinate an inspection to confirm eligibility and the best remedy (repair, replacement of parts, or other solutions). Timeframes can vary based on parts availability and scheduling.
Claim Checklist (quick reference)
- Product details and purchase date
- Installer details and site address
- Clear photos/video of the fault
- Maintenance history (if available)
- Preferred contact times for an assessment
For proactive protection, discover our tips for outdoor blind maintenance so you can keep your blinds in top shape before any warranty issues arise.
Common Issues Covered by the Ozroll Warranty
Depending on the product and its terms, the warranty may cover:
- Defective motors or control mechanisms
- Fabric faults or tears not caused by misuse
- Structural failures resulting from manufacturing defects
What’s not typically covered:
- Damage from misuse, impact, or extreme weather events
- Normal wear and tear, fading, or discolouration over time (especially in coastal conditions)
- Unauthorised modifications or repairs
- Issues arising from improper installation or lack of maintenance
Understanding your coverage helps avoid unnecessary costs and ensures quicker resolutions. For general consumer rights around repairs, replacement, or refunds, see the ACCC’s guidance. For further insight into how Ozroll compares with other leading roller shutter systems, check out our in-depth Ozroll vs other roller shutter brands article.
Maintenance and Care for Compliance
Good maintenance supports smooth operation and helps claims go faster:
- Quarterly: wipe slats and guides with a soft cloth; check for grit in tracks.
- Six‑monthly: test remote/controller batteries; confirm limits and travel are smooth.
- Annually: schedule a professional inspection if the shutters/blinds see heavy use or harsh conditions.
- Severe weather: retract products where safe; inspect for debris or impact damage afterwards.
Keep a brief log of maintenance; it can help demonstrate correct use if you ever need to claim.
Warranty Comparison with Other Brands
When comparing warranties between manufacturers, consider the length of coverage, what components are included, and the dealer support available in your area.
Ozroll warranties are competitive within the market and provide excellent value for money. For a broader overview of Ozroll vs other roller shutter brands, see our full comparison article.
| Warranty Factor | Ozroll (typical) | Many Competitors (typical) |
|---|---|---|
| Motor/automation | 5–10 years | 3–7 years |
| Fabrics | 5–10 years | 3–10 years |
| Hardware/slats | 5–10 years | 3–10 years |
| Transferable to new owner | Often possible (check terms) | Varies by brand |
| Labour/call‑out | May be charged if no fault found | Commonly similar |
| Coastal/UV conditions | May have limitations | Often limited |
People Also Ask
Does the Ozroll warranty include labour costs?
Parts are typically covered for manufacturing defects. Labour or call‑out fees may apply if no manufacturer fault is found or the product is out of warranty. Check your paperwork.
Will coastal exposure affect my warranty?
Coastal and high‑UV environments can speed up wear. Coverage for fading or corrosion may be limited, so regular cleaning and protective maintenance are recommended.
Can I perform DIY repairs without voiding the warranty?
Unauthorised modifications or repairs are often excluded. Contact your installer or Ozroll support before attempting fixes.
How long do Ozroll motors usually last?
With normal use and maintenance, many motors last well beyond their warranty term. Actual life depends on duty cycles, environment, and care.
FAQs about Ozroll Warranty
What is the warranty period for Ozroll products?
It generally ranges from 5 to 10 years, depending on the product and component. Refer to your product documentation or the Ozroll website for specifics.
Can I transfer my Ozroll warranty to a new owner?
In many cases, warranties can be transferred when you sell your home. Contact Ozroll or your installer to confirm the process and any conditions.
What happens if my claim is denied?
You’ll receive a reason for the decision. You may appeal by supplying extra information, such as additional photos, maintenance records, or an independent assessment.
Is there a service fee for warranty claims?
Legitimate warranty claims typically do not attract a fee. However, call-out charges may apply if no manufacturing fault is found or if the product is out of warranty. Check your terms and conditions.
Should I contact Ozroll or my installer first?
If you purchased through an authorised installer or retailer, start with them—they often handle the claim on your behalf. Otherwise, contact Ozroll directly.
How can I contact Ozroll for support?
You can reach Ozroll via their official website, phone, or email for any support-related enquiries.
Conclusion
Understanding the Ozroll warranty helps Perth residents keep outdoor products in excellent condition and resolve issues quickly. With reliable service, clear documentation, and routine maintenance, you’ll enjoy long-lasting performance—and peace of mind. For additional consumer rights information, visit the Consumer Protection WA website.
For complete peace of mind, it’s essential to have your shutters installed by a reputable provider. Discover more about long-term protection by visiting OzRoll roller shutters Perth, where quality installation and genuine warranties go hand-in-hand.
Speak to Smarter Outdoors for tailored advice regarding your Ozroll shutter warranty in Perth, Australia.
If you’d like to see all available Ozroll products and their key features, visit our Ozroll Shutter Range Guide for detailed information.